PRIVACY POLICY
Live Fitter Coaching
Last updated: 16 July 2026
Live Fitter Coaching (“I”, "we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, you can contact us at [email protected]
1. Who We Are
Live Fitter Coaching is a fitness and wellness business run by Andrea Wren, based in Greater Manchester, United Kingdom. We provide fitness guidance, digital programmes, and educational content focused on back care for everyone, and bone health for women in perimenopause and menopause.
For the purposes of data protection law, Andrea Wren, trading as Live Fitter Coaching, is the "data controller" of your personal information.
2. What Personal Data We Collect
We collect personal data in the following ways:
When you sign up to our mailing list or download a free resource (such as "The Bone Health Blind Spot"):
Name
Email address
When you purchase a product or programme (such as the 4-Week Bone Foundations Programme):
Name
Email address
Billing address
Payment information (processed securely by our payment provider — we do not store your card details ourselves)
When you interact with our emails or website:
Email open and click data
Website usage data (via cookies or similar technologies)
When you contact us directly, or complete a health screening questionnaire (PAR-Q) as part of a programme:
Any information you choose to share, including relevant health information you provide to help us deliver our services safely
We do not knowingly collect personal data from anyone under the age of 18.
3. How We Use Your Data
We use your personal data to:
Deliver the free resources, programmes, or products you've requested or purchased
Send you our email newsletter and nurture sequence, including educational content and occasional offers
Process payments and fulfil orders
Respond to your enquiries
Assess whether our programmes are appropriate for you, where you've provided health-related information via a screening questionnaire
Improve our website, content, and programmes
Comply with our legal and regulatory obligations
Legal basis for processing
We rely on the following legal bases under UK GDPR:
Consent — for email marketing communications, which you can withdraw at any time
Contract — to deliver a product or service you've purchased from us
Legitimate interests — to respond to enquiries and improve our services
Legal obligation — where we're required to retain certain records, such as financial transactions
Where we collect health-related information (for example, via a pre-programme screening questionnaire), we do so with your explicit consent, and only to assess the suitability and safety of our exercise programmes for you.
4. How We Store and Protect Your Data
We use the following third-party services to store and process your data, each of which has its own privacy and security practices:
MailerLite — for email marketing, landing pages, and lead magnet delivery
Kartra — for course/programme hosting and checkout, where applicable
Stripe — for processing payments securely
Canva — for creating content; no personal customer data is stored here
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:
For as long as you remain subscribed to our mailing list
For the duration required to deliver a purchased product or programme, plus a reasonable period afterward for customer support
As required by law for financial and tax records (typically 6 years)
If you unsubscribe or request deletion of your data, we will remove your personal data within a reasonable timeframe, except where we are required to retain it for legal or regulatory reasons.
6. Sharing Your Data
We do not sell your personal data. We only share your data with:
Trusted third-party service providers who help us operate our business (such as those listed in Section 4), who are contractually obligated to protect your data
Authorities or regulators where required by law
7. Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data ("the right to be forgotten")
Restrict or object to certain processing
Withdraw consent at any time, where processing is based on consent (e.g. unsubscribing from our emails)
Data portability — request your data in a portable format
Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, contact us at [email address].
You can also lodge a complaint with the ICO at ico.org.uk.
9. Changes to This Policy
I may update this privacy policy from time to time to reflect changes in practices or for legal reasons. The "last updated" date at the top of this page will indicate the most recent revision.
I reserve the right, at my sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
10. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Andrea Wren Live Fitter Coaching [email protected] www.livefittercoaching.co.uk
© 2026 Andrea Wren. All rights reserved.
